Refund policy

  • Right of Withdrawal

Notwithstanding the exclusion cases set out in section VI, the Customer has the right to withdraw from the contract for any reason without having to provide any explanations or without incurring any penalties whatsoever ("Right of Withdrawal" or "Withdrawal").

The Right of Withdrawal may be exercised for all or only part of the Products purchased by the Customer.

Moreover, the Right of Withdrawal may be exercised within 14 days after the date in which the Customer or third party assigned thereof, gains physical possession of the Products.

If the Customer orders multiple Products with a single Order to be delivered separately, the Right of Withdrawal may be exercised within 14 days after the date in which the Customer or third party assigned thereof, gains physical possession of the last Product.

To exercise the Right of Withdrawal, the Unregistered Customer must forward the Seller a written notice within the term mentioned above, to the email address: info@2muchretail.it indicating: the Order number, name and surname of the holder of the Order and reason for the Withdrawal (this is optional and will not jeopardise the right of withdrawal, the Seller requires the Customer to state the reason for withdrawal to improve the sales service, the related statistics and said evaluations will be made fully anonymous and in full compliance with privacy standards).

Once the Withdrawal notice is received and the right of withdrawal is verified, the Seller’s customer service will inform the Unregistered Customer by email of the confirmation of the Right of Withdrawal exercised, the file number and the instructions on how to return the Products.

The Right of Withdrawal is regulated by the following conditions.

I- The Right of Withdrawal is applied to the Product purchased in its entirety; therefore, if the Product consists of service components or parts, the Right of Withdrawal cannot be exercised only for the part of the Product purchased.

  1. If the Right of Withdrawal is exercised within the respective term, the Seller shall reimburse the Consumer Customer the entire price of the Products (including delivery expenses) subject to the Withdrawal (“Returned Products”) within 28 days after receipt of Withdrawal notice. The Seller shall have the right to suspend the reimbursement until the Returned Products are received.

III. The reimbursement shall be made using the same method of payment used by the Customer.

IV Customers who inform of their Withdrawal Right within the term and according to the methods specified above, must return the Returned Products to the Seller by no later than 14 days after forwarding their Withdrawal Notice.

  1. In all countries, the Seller bears all the costs necessary to return Products.
  2. The Products must be returned intact and in their normal condition, inside their original package and with all their parts (including packing and ancillary documentation). Non-conforming returned products cannot be accepted. Shipping address: 2 Much Retail c/o Much Money srl, SS11 Padana Superiore 16-18, 20063 Cernusco sul Naviglio (MI) - ITALY